FAQ

-What is the delivery time?

Our products are delivered within 24 to 72 hours of order confirmation, depending on your city and stock availability. You will receive a confirmation call or text message as soon as your order is on its way.

-What are the delivery costs?

Delivery is completely free. You pay nothing; the costs are entirely our responsibility.

-What is the quality of the products?

Our products are of the highest quality, among the best on the market. Comfort, durability, and style are always guaranteed.

-What payment methods are available?

We accept several payment methods:

• Payment on delivery (cash)

• Bank card (Visa / Mastercard)

• PayPal

-What is the return and warranty policy at El Fassi Shoes in case of a size problem or manufacturing defect?

At El Fassi Shoes, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you can return the product within 7 days of receipt.

• The product must be unworn, clean and returned in its original packaging with all tags.

• Shoes or sandals tried on outdoors or showing signs of wear will not be accepted.

• Returns are accepted only for size issues or if the model does not visually suit you.

• Return costs are the responsibility of the customer, except in the event of an error on our part or a defective product.

Once the product has been returned and checked by our team, you can choose:

• an exchange of size or model (subject to availability),

• or a refund.

All our products are covered by a warranty that protects against manufacturing defects (e.g., defective stitching, detached sole, visible defect, etc.).

If a defect is found, please contact us within 48 hours of receipt with photos or videos of the problem. We will offer you a quick solution: exchange, repair, or refund, as appropriate.

All our products are covered:

Regardless of the style (loafers, sandals, clogs, shoes), every item you purchase from us is eligible for a return under our guarantee. So you can order with confidence.

📞 Contact us:

For any return, exchange or warranty request, contact us via:

• WhatsApp: +212778686659

• Email: elfassi.shoes0@gmail.com

Thank you for your trust and happy shopping!

The ElFassishoes Team